GENERAL TERMS AND CONDITIONS

DISCLAIMER AND TERMS OF USE AGREEMENT

Last Updated: 2nd of September 2025

This Terms of Service is effective immediately for Users after that date.

General

This website rolandbal.com (the “Site”) is owned and operated by PROCESS AWAKENING LLC. By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site and PROCESS AWAKENING LLC.

The author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents of this Site. The information contained in the Site is strictly for educational purposes. Therefore, if you wish to apply ideas contained in the Site, you are taking full responsibility for your own actions.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from us. We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Age Restrictions

All services are limited to individuals 18 years and older. We do not provide services to minors.

Description of Services

The “Services” shall mean all communication services, features, products, and services available or otherwise used by you on or through the Site or a website that embeds or makes available the Site’s Services.

You may use the Services on the site to access online counseling services or to acquire some of our digital products.

Digital Content

The download of and access to any paid Digital Content is available only to Customers and is intended only for such Customers’ personal and non-commercial use. Any other use of paid Digital Content downloaded or accessed from the Service is strictly prohibited.

Customers may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content of any Digital Content, in whole or in part. By downloading or otherwise accessing Digital Content from the Service, the Customer hereby acknowledges and agrees to these terms.

Payment Methods

Only Users may purchase Digital Content or our Counseling Services.

This Website accepts the following payment methods and credit cards: Visa, MasterCard, American Express, PayPal.

Refund

We at the Site (rolandbal.com) want you to be satisfied with your purchase. If you have any questions or problems, please let us know by contacting us directly at this email: support@rolandbal.com

You are entitled by law to withdraw, without having to give any reasons, within fourteen (14) days from the day the product is ordered on the Site and has been received by you, as the customer, or the day the service is ordered on the Site and its performance has commenced.

To exercise your right to withdraw, you must notify your intention to withdraw to PROCESS AWAKENING LLC before the expiry of the applicable withdrawal period. Therefore, you may do so by using the following method:

By sending an unambiguous declaration expressing clearly your intention to withdraw, by e-mail to the following address: support@rolandbal.com

Usage of Site

Site Content

None of the Site content should be considered medical advice or an endorsement, representation or warranty that any particular suggestion of treatment is safe, appropriate, or effective for you.

Important Health and Safety Information

You agree, confirm and acknowledge that although the Site and PROCESS AWAKENING LLC may provide online counseling services through this platform, we cannot assess whether the use of the Site is right and suitable for your needs. The platform does not include the provision of medical care, mental health services, or other professional services by us. It is up to you to consider and decide whether online counseling is appropriate for you or not.
You agree, confirm and acknowledge that you are aware of the fact that the services offered by the Site are not a complete substitute for a face-to-face examination and/or session by a licensed qualified professional. You should never rely on or make health or well-being decisions primarily based on information provided as part of information and services provided by the Site. Furthermore, we strongly recommend that you consider seeking advice by having an in-person appointment with a licensed and qualified professional. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare practitioners when needed.
Emergency Situations: Our online services are NOT for mental health emergencies.
If you’re in crisis: Call 988 (US), 112 (Europe), or your local emergency number immediately. You acknowledge, confirm and agree that the platform is not designed for use in any of the aforementioned cases and that you must not use the platform in any of the aforementioned cases.
The platform is not intended for diagnosis, including information regarding which drugs or treatment that may be appropriate for you, and you should disregard any such advice.

Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.

Disclaimer

Client understands that PROCESS AWAKENING LLC and its director, Roland Bal, is not a conventionally qualified medical practitioner and accepts that his training and qualifications are bona fide in the field of online counseling. Client confirms being informed of the relevance and purpose of providing personal history and/or accepts treatment procedures which PROCESS AWAKENING LLC and its director, Roland Bal, may undertake, and that Client hereby gives consent thereto.

Online Counseling is not intended to replace medical advice. Patient individuality makes it imperative for supervision by medical healthcare professionals at all times. As such, PROCESS AWAKENING LLC, its director Roland Bal, and www.rolandbal.com, cannot accept liability for any problems arising directly or indirectly from the application of the online counseling sessions, programs or purchased products.

Client understands their participation in any program, individual session(s) or purchased products will not diagnose any disease, illness, or ailment and if they should experience any such issues they should see their registered physician by their own judgment.

Your License to Us

By posting or submitting any material (including, without limitation, comments, blog entries, photos and videos) to us via the Site, you grant us a limited, non-exclusive license to display, moderate, and manage such content on our platform. You retain ownership of your content, but you give us permission to use it solely for operating and improving our services. We may remove content that violates these terms or is inappropriate for our platform.

Registration

In order to access certain features of the Services, you will be required to become a registered user of the Services by creating an account (“Account”). To create an Account, you must be 18 years or older. When you purchase a digital product, a password will be created for you. You are responsible for safeguarding and maintaining the confidentiality of your password and you agree not to disclose your password to any third party.

You agree that the information that you provide to us at all times, including during registration will be true, accurate, current, and complete. If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account. Our use of any personally identifiable information you provide to us is governed by the terms of our Privacy Policy.

Limitation of Liability

Under no circumstances shall we, our subsidiary and parent companies or affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the Site, including its materials, products, or services. You specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Site, any materials, products, or services on the Site, or with any of the Site’s terms and conditions, your sole and exclusive remedy is to discontinue using the Site.

User acknowledges and agrees that no representation has been made by the Site and PROCESS AWAKENING LLC as to the future income, expenses, sales volume or potential profitability that may be derived from the participation in or purchase of any product or service on this Site.

Termination and Cancellation

Either PROCESS AWAKENING LLC or you may terminate your Account. If the Site terminates your Account, you will be notified by email. If you terminate your Account any non-completed orders or payments will be canceled and you will be refunded any monies paid in relation to those orders.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of New Mexico, USA. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Contact

For questions about these Terms of Service, please contact us at support@rolandbal.com.

Terms and Conditions