Last Updated: 2nd of September 2025
This Privacy Policy is effective immediately for Users after that date.
PROCESS AWAKENING LLC (“PROCESS AWAKENING LLC”, “we,” “us,”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes:
- the types of information that we may collect from you when you access or use our Website — rolandbal.com (the “Website”) — and other online services (collectively, our “Services”); and
- our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.
DEFINITIONS
User
“User” or “you” or “your” refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, uploading information, or viewing content and includes other persons jointly participating in using the Services.
Content
“Content” will include (but is not limited to) images, photos, audio, video, location data, written materials, courses, counseling sessions, and all other forms of information or data.
WHAT INFORMATION DO WE COLLECT FROM OUR USERS?
PROCESS AWAKENING LLC strives to offer its visitors and Users the many advantages of Internet technology and to provide an interactive and personalized experience. For these purposes, we may use personally identifiable information — like your name, e-mail address, address, telephone number, etc. — which are subject to the terms of this Privacy Policy. We do not tolerate spam. We will therefore never sell, barter, or rent your email address to any unauthorized third parties.
PROCESS AWAKENING LLC may collect and use information of and regarding its Users. We follow data minimization principles, collecting only the minimum data essential to our operations and to provide you with a better user experience.
Other information, through which the person may be identified, may include data which the User voluntarily enters, uses, or provides when using the Services of the Website, mobile application, or submits when subscribing on the Website. PROCESS AWAKENING LLC collects and uses the information for the purposes outlined in the Terms and Conditions, as well as to offer new services to the User or to familiarize them with new functionalities.
We collect two types of information from and about our Users, including information:
- by which you may be personally identified; and/or
- about your internet connection, the equipment you use to access our Services, and your usage details (e.g., your Internet Service Provider).
The information we collect on or through our Services may include:
- User Information: Your name, email address, and other information you may provide using dedicated fields on the Website or App.
Purpose: Communicate with you; offer you current or promotional offers for the purchase of courses, counseling services, and other materials using email campaigns or other targeted campaigns; make counseling session appointments; and for marketing purposes. - Preferences: Your preferences and settings such as time zone and language.
Purpose: Provide you with a better user experience. - Browsing and App Usage Information: How long you used our Services, which features you used, app analytics, etc.
Purpose: Monitor the performance of our Website and App. - Communications: Between you and PROCESS AWAKENING LLC support staff regarding the Services.
Purpose: Improve our Services and keep track of our performance. - Transactional Information: If you make payments or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions.
Purpose: Process your payments and comply with our accounting and tax filing obligations. - Counseling Records: For clients receiving individual or group counseling services, we collect and maintain session notes, treatment progress, and related clinical information.
Purpose: Provide professional counseling services and maintain appropriate clinical records. - Course Progress: For online course participants, we track completion rates, quiz responses, and learning progress.
Purpose: Deliver educational content and track your learning journey.
IMPORTANT DISCLAIMERS
NOT MEDICAL ADVICE: Our mobile application and online courses provide educational content for general wellness purposes only. This content is NOT medical advice, diagnosis, or treatment and should not replace professional mental health care.
EMERGENCY SITUATIONS: Our online services are NOT for mental health emergencies.
IF YOU'RE IN CRISIS:
- United States: Call 988 (Suicide & Crisis Lifeline) or 911
- Crisis Text Line: Text HOME to 741741
- National Domestic Violence Hotline: 1-800-799-7233
AGE RESTRICTION: All services are limited to individuals 18 years and older. We do not provide services to minors.
HOW WE GATHER INFORMATION FROM USERS?
How we collect and store information depends on the pages you are visiting, the activities in which you elect to participate, and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our Website or App, request certain features such as e-mail newsletters, audio/video material, courses, counseling services, or when you make a payment.
Like most websites and mobile applications, PROCESS AWAKENING LLC also collects information automatically and through the use of electronic tools that may be transparent to our visitors and Users. For example, we may log the name of your Internet Service Provider, collect mobile device information, or use “cookies” technology to recognize you and hold information from your visit. Among other things, the cookies may store your username and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement.
WHAT WE DO WITH THE INFORMATION WE COLLECT?
Like other websites and applications, we collect information to enhance your visit and deliver more individualized content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.
We retain your information as long as needed to provide services or as required by law. Counseling records may be kept longer per professional requirements.
Aggregate information and information that does not personally identify you may be used in many ways. For example, PROCESS AWAKENING LLC may combine information about your usage patterns with similar information obtained from other users to help enhance our site and Services. This information does not include any information about you and does not allow anyone to identify you individually.
We may use personally identifiable information, collected through our Services, to communicate with you about your registration and customization preferences; our Terms and Conditions and Privacy Policy; services and products offered by or through our Services; as well as other topics we think you might find of interest. Personally identifiable information collected by PROCESS AWAKENING LLC may also be used for other purposes, including but not limited to Services administration, troubleshooting, processing of transactions, and other communications with you.
DISCLOSURE
PROCESS AWAKENING LLC won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you.
We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good-faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good-faith belief that doing so will help prevent imminent harm to someone.
If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper.
Certain third parties who provide technical support for the operation of our Services — our Web hosting service, app hosting providers, payment processors, and email service providers, for example — may have access to such information. We nevertheless make sure that such information is not downloaded, stored or processed in any way by those and guarantee your information stays safe with them.
RIGHT OF CONSENT WITHDRAWAL
You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at support@rolandbal.com.
CHANGE OR REVIEW OF INFORMATION
If you would like to review, change, or delete personal data we have collected from you or you had submitted, or permanently delete your account, please contact us.
For more information regarding the termination or deletion of your information, please refer to Section 9: Termination of this Privacy Policy.
ACCESSING & CORRECTING YOUR PERSONAL INFORMATION
We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.
We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.
SECURITY: HOW WE PROTECT YOUR INFORMATION?
We have implemented appropriate measures in the form of various technical, physical, and other means, including but not limited to measures regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach, or danger to our security systems, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice on the Website if a security breach occurs.
Your personal data safety is of utmost importance to us. We review and strive to improve our security measures on a regular basis.
If we detect a breach of our security measures, which has the potential of harming you as an individual, we will notify you without undue delay.
TERMINATION
As mentioned, you may at any time review or change the personal information we maintain about you by contacting PROCESS AWAKENING LLC. Upon your request, we will delete your contact information and personal data from our active databases.
This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of the PROCESS AWAKENING LLC Services. If you are dissatisfied with PROCESS AWAKENING LLC, its content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Services. PROCESS AWAKENING LLC reserves the right to terminate or suspend your access to and use of the Services, or parts of it, without notice, if we believe, in our sole discretion, that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where PROCESS AWAKENING LLC has reasons to believe that your use is in violation of this Privacy Policy or the Terms of Use.
CHILDREN’S PRIVACY
PROCESS AWAKENING LLC does not knowingly collect personal information from individuals under the age of 18. If we learn that we have personal information on an individual under the age of 18, we will delete that information from our servers. PROCESS AWAKENING LLC services are intended for adults only.
CHANGES TO THIS POLICY
PROCESS AWAKENING LLC reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the Services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
GOVERNING LAW
This Privacy Policy is governed by New Mexico, USA law.
OPERATIONS
We process data within the EEA and US for business operations.
COPYRIGHTS
The copyrights of this Website and App are the property of PROCESS AWAKENING LLC.
Texts, graphics, photographs, animations, videos, and clips visible on the Website and app are the object of copyright and are part of the intellectual property of PROCESS AWAKENING LLC. Those may not be reproduced, used, presented, or represented without an explicit written permission by PROCESS AWAKENING LLC. Any distribution of files obtained by the Users under the Terms and Conditions, or of parts of such files, constitutes a violation of the relevant intellectual property protection laws and is prosecuted by the law.
Nothing contained on this Website or app may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of PROCESS AWAKENING LLC.
MISCELLANEOUS
This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
PROCESS AWAKENING LLC may provide a translation of the English version of the Privacy Policy into other languages. You understand and agree that any translation of the Privacy Policy into other languages is only for your convenience and that the English version shall govern your rights and responsibilities. In case there are any inconsistencies between the English version of the Privacy Policy and its translated versions, the English version of the Terms shall prevail.
Any changes made to the privacy policy will be communicated to you by email, provided you are on our email list.
CONTACT
If you believe PROCESS AWAKENING LLC does not adhere to this Privacy Policy, in order to address a question, to resolve a complaint regarding the Services, or to receive further information regarding the Services, please contact PROCESS AWAKENING LLC using one of the following methods: