Terms of Participation

Please READ Carefully.

By purchasing this product you agree to the following terms stated herein.


Roland Bal and www.rolandbal.com agrees to provide Trauma Resolution Online Counseling identified in the online commerce shopping cart. User agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in the Program.


User understands that Roland Bal and www.rolandbal.com, is not a conventionally qualified medical practitioner and accepts that his training and qualifications are bone fide in the field of therapy and coaching. User confirms being informed of the relevance and purpose of providing personal history and/or accept treatment procedures which Roland Bal may undertake, and that User hereby gives consent thereto.

Therapeutic treatment is not intended to replace medical advice. Patient individuality makes it imperative for supervision by medical healthcare professionals at all times. As such, Roland Bal and www.rolandbal.com, cannot accept liability for any problems arising directly or indirectly from the application of the online therapy sessions.

User understands their participation in this program will not diagnose any disease, illness, or ailment and if they should experience any such issues they should see their registered physician by their own judgment.


If you elect to pay for an individual or introduction session, the total payment amount is $110.00 or €100.00.

If you elect to pay for a five prepaid package, the total payment amount is $475.00 or €425.00

You are responsible for all payments.

Methods of Payment

User may pay by credit card, debit card or PayPal.

Where payment is made by credit card, we may require additional information in order to authorize and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorization is obtained by us for the amounts. If we do not receive authorization your order for the services will be cancelled. You warrant that you are fully authorized to use the credit card supplied for purposes of paying the products. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;

Once you have selected your payment method and you accept these Terms of Participation, you will be directed to a link to a secure site for payment of the applicable purchase price for the services.

If you choose to pay through Paypal you will redirected to a secure Paypal payment page to process your payment and charged the applicable purchase price for the services/program.


If you wish to prematurely terminate your prepaid session package, because you are not satisfied, you will have to expressedly say so at the end of the very first session and it will be fully refunded to you.


You are required to notify cancellations 48hrs before a next appointment commences. If your cancellation is not within 48hrs of your next appointment the upcoming session will be charged.


Roland Bal and www.rolandbal.com respects User’s privacy and will not, at any time, either directly or indirectly, disclose confidential information to any third party. For any concern about your privacy please consult our Privacy Policy section.

Privacy in Skype and Google Hangouts Therapy:

Skype Video Counseling

We offer Skype Counselling. This is sometimes called Video Counselling, Online Counselling, Web Counselling or eTherapy. Video counselling can be set up through Skype, Facetime or Hangout.

We do not offer chat, text-based nor phone counselling, as we believe online counselling via video provides a higher quality professional service.

Technical tips for video counselling

How to use Skype

Skype is application software that provides video chat and voice calls from computers, tablets or mobile devices via the Internet. Skype is free of adware/malware/spyware etc and most importantly, is confidential.

To download Skype, simply go to www.skype.com and download the program to your computer, which will then guide you through the process to set up a username and checking your audio and (or) video connections. To use Skype on your OS or Android device, simply download the application to your device.

We will send you a contact request once you present us with your Skype username. After the request has been accepted, simply answer the call in the application.

For additional help with Skype, go to https://support.skype.com/en/faq/FA11098/getting-started-with-skype-windows-desktop.

How to use Google Hangouts

Google Hangouts is application software that is developed by Google for the use of video chat, SMS and instant messaging. In order to use the software, you need to have a Google+ account. If you have a Gmail account, you automatically have a Google+ account. Alternatively, go to https://plus.google.com/ to sign up.

Once you have provided us with your Google+ account details, our counsellor will contact you through Google Hangouts. Simply accept the invitation sent via email or answer the call directly from your Google+ page.

Google Hangouts is also available for mobile devices – simply download the Google Hangout App and log in with your account details.

For additional information on Google Hangouts, go to http://www.google.com/+/learnmore/hangouts/


We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure, These measures include encrypting your communications by utilizing Secure Sockets Layer (“SSL”) software, and using a secured messaging service when we send your personal Information electronically. In addition, when we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with information privacy and security requirements under applicable Spanish data protection law.

Despite these measures, the confidentiality of any communication or material transmitted to or from us by Internet or email, Skype*, Google Hangouts, or any electronic storage system, cannot be guaranteed. As a result, although we strive to protect your personal Information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Site or that is stored by us. You acknowledge and agree that any information you transmit through the Site or upload for storage in connection with the Site is so transmitted or stored at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem). In addition, if you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.

*According to Skype “All Skype-to-Skype voice, video, and instant messages are encrypted. This protects you from potential eavesdropping by malicious users. If you make a call from Skype to mobile and landline phones, the part of your call that takes place over the PSTN (the ordinary phone network) is not encrypted.”

User’s Responsibility

Missed and canceled sessions (without 48hrs notice), unless rescheduled within the same week (and subject to availability), are counted as a taken session.

Resolving Trauma Online Counseling sessions are developed for personal development purposes ONLY. User accepts and agrees that User is 100% responsible for their progress and results from the interactions. Roland bal and www.rolandbal.com makes no representations, warranties or guarantees verbally or in writing. User understands that because of the nature of the program and extent, the results experienced by each User may significantly vary. User acknowledges that as with any endeavor, there is no guarantee that User will reach their goals as a result of participation in the services/program.


LIMITATION OF LIABILITY. User agrees they use Roland Bal and www.rolandbal.com’s services at their own risk. User releases Roland Bal and www.rolandbal.com and related entities in any way from any and all damages that may result from any claims arising from any agreements, all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from my participation in the services/program. User accepts any and all risks, foreseeable or unforeseeable.

User agrees that Roland Bal and www.rolandbal.com will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Roland Bal and www.rolandbal.com’s services or enrollment in the services/program.

ASSIGNMENT. User may not assign this Agreement without express written consent of Roland Bal and www.rolandbal.com.

MODIFICATION. Roland Bal and www.rolandbal.com may modify terms of this agreement at any time. All modifications shall be posted on the www.rolandbal.com website and Users enrolled in the services/program will be notified.

TERMINATION. Roland Bal and www.rolandbal.com is committed to providing all Users in the Program with a positive Program experience. By signing below, User agrees that Roland Bal and www.rolandbal.com may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate User’s participation in the services/program without refund or forgiveness of payments if User become disruptive to Roland Bal and www.rolandbal.com, User fails to follow the Program guidelines, is difficult to work with, or upon violation of the terms as determined by Roland Bal and www.rolandbal.com. User will still be liable to pay the total contract amount.

INDEMNIFICATION. User shall defend, indemnify, and hold harmless Roland Bal and www.rolandbal.com, Roland Bal and www.rolandbal.com officers, employers, employees, contractors, directors, related entities, trustees, affiliates, and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorney’s fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the product(s), excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or willful misconduct by Roland Bal and www.rolandbal.com, User shall defend Roland Bal and www.rolandbal.com in any legal actions, regulatory actions, or the like arising from or related to this Agreement.

In consideration of and as part of my payment for the right to participate in www.rolandbal.com’s services/program, the undersigned, my heirs, executors, administrators, successors and assigns do hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge Roland Bal and www.rolandbal.com of and from all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from my participation in the services/program.

This Agreement shall be binding upon and inure to the benefit of the parties hereto, their respective heirs, executors, administrators, successors and permitted assigns. Any breach or the failure to enforce any provision hereof shall not constitute a waiver of that or any other provision in any other circumstance.

This Agreement constitutes and contains the entire agreement between the parties with respect to its subject matter, supersedes all previous discussions, negotiations, proposals, agreements and understandings between them relating to such subject matter.

This Agreement shall be governed by and construed in accordance with the laws of the Spain and any dispute shall be subject to binding arbitration in Spain, Barcelona. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.